Shipping
Free Shipping Policy
Faster Shipping!
Tracking The Shipment of Your Order
Finding Your Shipment
Multiple Boxes
Shipping Beyond the Continental U.S.

Returns
365-Day, Hassle Free Return Policy
How to Return A Product
Packaging Your Return
Show Me the Money!
Returns from Beyond the Continental U.S. 

Free Shipping Policy

We know that you are sensitive to shopping costs. We are too. That’s why shipping is free and fast for orders over $99 on KiuboShop.com. We also offer flat-rate shipping on all orders $99 or less.  This shipping policy applies only to the continental United States.

Order Subtotal               Shipping Fee

Over $99                        FREE

$99 or less                     $7.99 

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Be a Hero to Your Community – Become a Local Affiliate
Don’t think you can buy $99 worth of items by yourself? No problem.Sign-up for a Local Affiliate account, and we’ll send you a special code and product catalog. Then, gather your friends & family and place one big order over $99 on your affiliate account. Once the products arrive, distribute them to your friends & family. Not only do you get free shipping, you get a 6% commission and your friends will love you for bringing home the best Mexican products. Repeat at least twice a month to achieve maximum love and adoration. 

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Faster Shipping
KiuboShop.com understands that getting your items quickly is important.  We strive to process your order the same day, and you should expect your order to arrive within 3-4 business days.

For example, when you order by 4 p.m. EST on a business day, most orders will ship the same day and you will receive it in 2-3 business days.  We also offer expedited service for shipping and handling, when you positively must have your Mexican goodies ASAP.  For an additional $3.99, we will prioritize your order for processing and shipping. 

Note that some items, such as boots, may take 1-2 business days longer to arrive.

The following orders may result in delayed shipping:

●          Incorrect shipping address
●          Shipping address does not match billing address
●          Payment authorization delay or issue
●          UPS failure to deliver (e.g. severe weather conditions)

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Tracking Your Order
When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to trace your order. We also list your tracking number in the "View Order Status" link, which is available when you log in to your account. 

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Finding Your Box
If the tracking information shows that the order was delivered, please check your home (especially your porch, backyard, or shrubs), your neighbors, and building managers.  Sometimes carriers will leave a slip indicating whether they will attempt another delivery or whether pick-up at a local distribution center is available. 

If there is no tracking information or the tracking information shows the item was returned to us, please contact us by email (WeCare@kiuboshop.com) or phone (855-KIUBO-HELP).  We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or the carrier may have lost it.  Whatever it is, we’ll help you get to the bottom of it.

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Hello?  Anyone there?
It's up to the carrier’s discretion whether to require a signature for delivery, drop the package off at your doorstep or leave it with a doorman. If the driver believes it's best to obtain a signature, she will try a few times to secure one. When a package is returned “undeliverable,” you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.

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Multiple Boxes, Multiple Smiles
Most of your products will be shipped together in one box and will arrive at the same time. But if the order is large and shipped in multiple boxes, your packages may arrive separately. You can see if you will receive separate packages by logging in to your account and checking the tracking numbers listed for your order.

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Sharing Mexico with the World
We offer delivery to Alaska, Hawaii, U.S. Territories and APO/FPO addresses. However, due to the additional fees and challenges associated with shipping to these locations, we're asking you to help cover a portion of the shipping and handling costs.

When shipping to these locations, please keep in mind the following:
●          Shipping rates vary based on distance, order size, and weight; these factors are calculated at checkout.
●          Delivery time will take longer -- estimated dates will be provided at checkout.
●          Delivery

to APO and FPO addresses may take an additional 7 to 14 days.
●          Due to USPS regulations, items deemed hazardous cannot be shipped to these locations. Products will be flagged at checkout.
●          We cannot to ship to P.O. boxes other than those mentioned above.
●          Note: some products cannot be shipped to international destinations due to customs enforcement. You are responsible for ensuring that your order will pass your country’s customs laws.

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365-Day, Hassle Free Return Policy
Our #1 priority is your satisfaction!  We want you to be a lifetime customer of KiuboShop.com.  If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns within 365 days of the sale date and issue a full refund. We will also pay for the return shipping. 

All we ask is that the return item is not used or expired, is in the same condition you received it, and is in the original box and/or packaging.  For returns from beyond the continental United States, or for any other questions or concerns, please contact us at WeCare@KiuboShop.com or 855-KIUBO-HELP. 

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How to Return a Product
Our goal is to set your mind at ease and create a risk-free shopping experience.  Follow these instructions for a return that is easy, fast, and free!  To return any item, go to My Account, then Completed Orders and click on Returns Item(s).  From there, follow the instructions by providing a reason for the return and any comments you may have.  You will receive an e-mail confirmation of your return and further instructions for printing your prepaid shipping label.

You can also call our Customer Care team at 855-KIUBO-HELP or send an email to WeCare@KiuboShop.com. A friendly Customer Care team member will take care of the details and email you a prepaid, printable USPS return shipping label to apply to your package.  You may then return your package to a USPS driver or drop it off at any USPS drop-off location. You can even request a pickup from your local USPS center.  Once your return is received at our processing center, you will receive a full refund, along with an email confirmation.

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Packing Your Return
The box that the items were originally shipped in can be reused if the sizing is appropriate. Simply apply the prepaid shipping label acquired through our easy return process. As mentioned above, you can return your package to a USPS driver or drop it off at any USPS drop-off location.

Please contact us with any questions or concerns at WeCare@KiuboShop.com or 855-KIUBO-HELP.

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Show Me the Money!
You should receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 - 10 business days), the time it takes us to process your return once we receive it (3 - 5 business days), and the time it takes your bank to process our refund request (5 - 10 business days). 

You may also choose to receive in-store credit for a faster refund.  Please mention this option in your return comments. 

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Returns from Beyond the Continental U.S.
We currently offer free returns for orders shipped to the 48 contiguous states only. However, if you live in Alaska, Hawaii, U.S. Territories or at an APO/FPO address, you may return items at your own expense using any trackable and insured shipping method.

Please contact our Customer Care team for detailed instructions. Call us at 855-KIUBO-HELP or send an email to WeCare@KiuboShop.com.

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Contact Us By Phone Or Email
Please contact our friendly Customer Care team by phone (855-KIUBO-HELP) during business hours (9-5 pm MST), Monday through Friday.  Of course, you can always reach us by email (WeCare@KIUBOshop.com).

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